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Whether you have a question about your sauna, cold plunge, or massage chair, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas and cold plunge tubs may include additional delivery coordination details sent via email after purchase.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can use that link to follow your shipment from our warehouse to your door. If you have not received tracking information within 3 business days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit, please review our Return Policy page for complete instructions on how to initiate a return. Our support team can walk you through the process if needed.
Can I exchange my product for a different model?
We are happy to help you explore exchange options within the 30-Day Returns window. Contact us with your order number and the product you are interested in, and we will guide you through the next steps based on availability and our Return Policy.
What type of power supply do your infrared saunas require?
Power requirements vary by model and size. Each product page lists the specific voltage and outlet type needed. Many of our infrared saunas are designed to plug into a standard household outlet, but we recommend reviewing the specifications for your chosen model before purchase.
How do I maintain a cold plunge tub?
Regular water changes, a compatible filtration setup, and periodic cleaning of the interior surface will keep your cold plunge in excellent condition. Each unit includes care guidance specific to its materials and design. Check your product manual or contact us for model-specific recommendations.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies within 24 hours on business days so you are never left waiting.
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Premium Craftsmanship
Owned and operated by Aku Holdings LLC, Fumarra offers expertly engineered saunas, cold plunges, and massage chairs.
30-Day Returns
If your purchase is not the right fit, our return process is straightforward and backed by our Return Policy.
